Shipping policy

Shipping Policy — ksamart.sa

Processing Time
• All orders are processed within 1–2 business days.
• Once your order is confirmed, it enters our fulfillment process for preparation and dispatch.

Delivery Time
• Standard Delivery: 3–5 business days across Saudi Arabia.
• Delivery times are estimated from the date your order is shipped, not the order date.

Shipping Charges
• We offer competitive shipping rates at checkout.
• Free delivery may be applied on eligible orders as per ongoing promotions.

Order Tracking
• After your order is shipped, you will receive an email or SMS with a tracking number.
• You can track your delivery status anytime using the provided tracking link.

Delivery Destinations
• We currently deliver to all major cities and towns within the Kingdom of Saudi Arabia.

Shipping Exceptions
• In rare cases like high demand, stock delays, or address issues, delivery may take longer than 5 business days.
• If there’s any unexpected shipping delay, we will notify you via email or SMS.

Incorrect or Incomplete Address
• Please ensure your shipping address is correct at the time of order.
• Orders with incorrect or incomplete addresses may be delayed and may incur additional charges.

Contact Us
• If you have questions or need help with your delivery, contact our support team at.